Hurricane Sandy, appropriately named after a slow-moving but powerful family member of yours truly, spent the last few days wreaking havoc on the East Coast.
And while some of us made it through with just a bit of sideways rain, I’m sure there are more than a few business out there putting a Business Continuity Plan on their “To Do” list this morning.
Better late than never, they say.
Or is it? After all, Upstate New York has experienced an earthquake, a tornado, epic flooding and two hurricanes in the past fifteen months. This in an area that is considered relatively protected from Mother Nature.
Tonight, on All Hallows’ Eve, most of us will engage in some sort of ghoulish tradition, whether carving a pumpkin for the front stoop or trick-or-treating with the kiddies. And yet we know that most, if not all of these activities can end in some kind of trouble.
Chances are good that the creepy teenager down the block with the acne and the freakishly thick eyebrows is going to smash your pumpkin. Someone’s car is going to get a clean shave. And Mrs. McGillicutty’s willow tree is probably getting TPd.
But despite all of this, we trust our kids and neighbors to make it through the night without serious damage. We trust that things won’t get out of hand. Without trust that people won’t kill each other over a bag of treats.
And in that apparent weakness lies one of our greatest strengths. In trust we gain the ability to go about our lives. To interact with others. To exist.
Without trust, we could not walk down the street at night without checking every dark corner. We couldn’t approach a stranger’s door without a background check. We couldn’t eat candy without inspecting every chocolatey bite.
Without trust, we could simply not function.
Trust is at the heart of every security model on planet Earth. Despite popular wisdom, the security controls that we put in place to protect our information, people and other assets imply some measure of trust in their relationships.
We trust that a firewall will disallow specific protocols on specific ports. If we didn’t we wouldn’t buy them. But like the creepy kid down the street, trust only goes so far.
At some point, you need to verify.
And what better time than Halloween for a lesson in verification? Whether it’s the batteries in your flashlight, the traffic crossing in front of your little Spiderman or the brastrap on your girlfriend’s Lady Gaga BaconSuit costume, some times you just need to verify.
Halloween is no time for a wardrobe malfunction.
It seems that everybody loves a good zombie apocalypse.
The Walking Dead has become the highest rated cable series ever. And for good reason. The thought of free gas, unlimited travel and zombie target shooting is appealing to many.
And regardless of how you feel about Rick and company’s impending doom, there is one thing that is pretty clear – they weren’t exactly prepared.
That being said, they haven’t exactly screwed everything up, either.
- Leadership – Although at times challenged by Shane, Merle, his wife, zombies and the occasional deer, Rick quickly established himself as the Incident Response Lead, and a reasonably effective one. Nevermind that he had to kill his best friend to get there.
- Escape and Evasion – You can’t argue with success. Even the elderly, ladies and children have made it through hordes of feasting undead. And zombie meatsuits? Brilliant.
- Conservation – I’ve never seen a group of newbies shoot with such deadly accuracy. Ammo may be free in the post-zombie-apocalyptic world, but why take two shots if you can get the job done in one? High ratings here.
- Tactics – How many times is Rick going to wander off by himself in the middle of the night in a heavily zombie-occupied zone searching for someone who likely died two episodes ago? Isn’t this guy a trained Sheriff?
- Communication – Seriously, Rick, next time you’re in town grab a walkie-talkie or something. Or a flare. Anything. Must you all wander about wondering what everyone else is up to?
- Planning – Oh and while you’re at, grab a pencil. And WRITE SOMETHING DOWN. Like where the exit is. Or where you found the beans last time. Or maybe come up with a plan. Like what you’re going to do for the next 40 years.
I have to admit I’m a huge fan of the show, and I have been since it debuted in 2010. I’d be lying if I wasn’t a little jealous – living out a zombie-apocalypse is sort of a fantasy of mine. I often wonder how I would fare. Baked beans and all.
The real lesson here is that we can’t exactly plan for everything. Preparation is important, but adaptation is critical. The ability to survive – in business or otherwise – depends on our ability to recognize our threats, weaknesses and the most effective ways to counteract them.
Bullets and beans don’t equal survival. You need people who know how to use them. And a plan.
One way or another, we’re all going to end up a Rick or a zombie.
The choice is yours.
On Friday of last week, a few GreyCastlers spent some time at the range with the FBI Albany Division SWAT team.
We started with the obligatory safety briefing, then talked training and qualifications for a while and then we shot firearms for a few hours.
I love my job.
During the course of the conversation, the SWAT Team Leader discussed the rigor and frequency of the squad’s training program. On average, each operator fires 10,000 rounds each year. Some of these are in basic training drills, where the operator is simply shooting at a target. Some these rounds are in live fire drills, where the operator is timed, under duress and working with a team. And yet another bunch of rounds are fired in what’s called force-on-force. This is where someone is firing back (they’re using non-lethal ammo, of course).
When asked why they spent so much time training, the Team Leader stressed the need for “unconscious competence” in their profession. This is a term that has been coming up more in information security circles, too, particularly regarding operational security.
The SWAT team did a quick demonstration of a dynamic entry before we all geared up and grabbed guns. They deployed a flashbang, kicked a (virtual) door in, dropped a few tangos and rescued the hostage. It was over in under three seconds.
These guys are good. Really good.
What do you expect for individuals who qualify with their weapons four times a month under tight tolerances and grueling conditions?
After the course I started thinking again about how unconscious competence can be achieved in our business. Let’s rewind a bit.
Last week I suggested that people weren’t the biggest problem in information security. I was wrong.
Human beings, despite having an oversized brain and opposing thumbs, are naturally bad at interpreting risk. We are by far, the biggest problem in information security. We are the only reason that training programs are required.
What if employees were required to qualify four times a month like the SWAT team? What if we could get employees to achieve unconscious competence?
Most of the people reading this will already recognize that changing people’s behavior’s requires a bit of psychology. Up until recently we’ve focused on learning sciences as they relate to content and delivery – relevance, engagement, tempo and duration.
But what if we applied a secondary model to this, one that starts out suggesting that people don’t know what they don’t know.
Introducing the “Four Stages of Competence“.
This learning model has been around for some time (I first learned about it in the October/November 2012 issue of Handguns Magazine) and it makes a lot of sense.
We plan to do some research on this and continue to think about how we can integrate this into our awareness and education programs.
If it’s good enough for SWAT it’s good enough for us.
Back in the mid-2000s I was managing enterprise security for a medium-sized entity in critical infrastructure.
Along with security I was managing much of the Information Technology team, including the Help Desk. My management style tends to be pretty hands on, and one of the things I liked to do was walk around and survey my minions in the morning.
I would talk to my teams about their problems and headaches, and if I got lucky, what was going well.
One morning I was passing through the Help Desk when I overheard one associate – we’ll call him Fred – working with an end-user on a problem. Fred kept repeating, “yes, go ahead and put your mouse on the OK button and click”. Seemed simple enough.
Well after multiple attempts, Fred decided that it was worth a trip out to see the user. I was intrigued so I tagged along.
I learned an important lesson that day.
When we got to the user’s cubicle, we were met with a sweet older women. She was smiling. Super friendly. Just a warm, inviting person. There was no frustration, no resentment whatsoever that we hadn’t been able to resolve her problem. Fred got right to work.
He repeated his instructions. “Put the mouse on the OK button and click.”
So she did just that.
She picked her mouse up off of the desk and literally placed it on the monitor, right on top of the OK button. And then she clicked. And she was right, it didn’t work.
She did exactly what we told her to do, but not what we wanted her to do.
Fast-forward to today, and most security practitioners (I used to be in this group) will have you believe that people are our biggest risk. They will tell you stories about how people fail during penetration tests, how people don’t “get it” and how statistics show that nearly all security breaches are the result of a human failure.
They will tell you that people are the biggest problem in information security.
They are wrong.
Ask yourself these questions –
- Would you attempt to drive across the country without a map?
- Would you let someone perform surgery on you if they weren’t a doctor?
- Would you deploy a firewall without configuring it?
The answer to all of these is obviously no.
However we regularly – in all industries, in organizations of all shapes and sizes, in every country of the world – expect human beings to behave securely without effective training, education or configuration.
What we haven’t quite figured out in a meaningful way yet is that, people are like firewalls. They need configuring and patching on a regular basis. As soon as you stop patching a firewall, the state of its security begins to decline. The same is true of people.
And yet people are not like firewalls at all. Firewalls don’t have brains. And people aren’t binary.
Yet most organizations continue to utilize training techniques that aren’t designed for human beings. Their training is boring, irrelevant, tedious, unengaging and long. We’ve all been there – forty-five bullet-filled, do-it-yourself PowerPoint slides and a quiz.
This doesn’t bring awareness, it brings tears.
If you want your employees’ security behaviors to be effective, your training needs to be effective. It has to be fun. It has to be relevant to their job. It has to be short enough that it can fit into their day without being too disruptive. It has to be timely. And it has to be continuous.
October is National Cyber Security Awareness Month, a great time to rethink your security awareness and education program.
I was wrong about security, but you don’t have to be.
Your human firewalls – and your business – will thank you.